THE CONTRACT

 

A contract is an exchange of promises. In this contract, our main promise is to sell you electricity. Your main promise is to pay for the electricity you use. The other promises we exchange are summarised below:

OUR PROMISE

YOUR PROMISE

DISTRIBUTION:
We will arrange for electricity to be distributed to your Point of Connection.
ADDRESS:
We will arrange for electricity to be distributed to your Point of Connection.
METER:
We will provide you with an approved meter.
NO TAMPERING:
You will not tamper with the meter.
PRICES:
We will give you at least 30 days notice before increasing our prices.

MAKING PAYMENTS AND OTHER OBLIGATIONS:
You are responsible for the paying for the services in this contract and for making sure your contractual obligations are met.
INVOICES:
We will send you accurate invoices.
PAYMENT:
You will pay our invoices on time.
STANDARDS:
We aim to meet certain minimum performance standards.


STANDARDS:
You will seek to ensure your wiring and equipment comply with the relevant legislative and regulatory requirements and the relevant Network distribution code.
COMPLAINTS RESOLUTION:
We will provide a free and fair dispute resolution process.

SAFETY AND SPECIAL NEEDS:
You will inform us of any hazards or special needs you may have.
SWITCHING:
You may transfer to another Retailer if you wish.
MOVING:
You will give us 7 days notice if you are moving Premises.
INTERRUPTIONS:
Your supply may be interrupted for a variety of reasons.

SURGES:
You should protect any sensitive equipment, like computers and TV's, against surges and fluctuations.