DISCONNECTION POLICY

 

We have no wish to disconnect electricity for non-payment. We have a commercial relationship with our customers who are very valuable to Bosco. We absolutely respect our customers’ wishes and need for continuous supply of electricity and in return we expect our customers to pay their electricity accounts on time.

 

We will send you a monthly account to the postal address you have nominated. If we do not receive payment by the due date noted on the account we shall write to you at that postal address to advise that we have not recorded payment from you.

If after that we do not record payment and you have not advised us you are a "Low-income Consumer", a "Vulnerable Customer" or a "Medically Vulnerable Customer" we shall deliver to you notice that you are scheduled for disconnection.

If after that notice we have not recorded payment of that account we shall disconnect your electricity supply. Prior to disconnection we shall knock on your door to attempt to discuss that disconnection with you.

We do not disconnect electricity on Fridays, weekends, public holidays or the day before public holidays.

If we disconnect your electricity supply for non-payment we shall endeavour to reconnect that supply by 6:00 pm on the day you contact us to arrange payment provided you contact us by 5:00 pm during the working week.

Reconnection will involve and include a fee for reconnection.

 

We have no wish to disconnect electricity for non-payment. We have a commercial relationship with our customers who are very valuable to Bosco. We absolutely respect our customers’ wishes and need for continuous supply of electricity and in return we expect our customers to pay their electricity accounts on time.

 

IF YOU ARE HAVING DIFFICULTY PAYING YOUR ACCOUNT ON TIME, CONTACT BOSCO ON (09) 302-1500 IMMEDIATELY.